Shipping policy

Shipping & Delivery Policy

Thank you for shopping at JANALITE. Below are the terms and conditions that govern our shipping, local delivery, and order pickup options.

1. In-Store Pickup

Skip the shipping fees with free local pickup at our store location!

  • Location: 8253 NW 64th Street, Miami, FL 33166

  • Pickup Hours: Monday – Friday, 8:30 AM – 4:00 PM

  • Processing Time: Orders are typically ready for pickup within 2–24 hours of being placed.

  • How It Works:

    1. Select "In-Store Pickup" at checkout.

    2. Wait for an email notification stating: "Your order is ready for pickup."

    3. Bring your order confirmation email and a valid government-issued ID to the store.

2. Local Miami Delivery

We offer free local white-glove delivery for our Miami-area customers on qualifying orders.

  • Eligibility: Orders with a subtotal of $1,000 or more (before taxes and discounts).

  • Delivery Zone: Applies to eligible ZIP codes within Miami-Dade County. Please inquire with us to confirm delivery zip code eligibility.

  • Delivery Timeframe: Local delivery orders are fulfilled within 1–3 business days. Our team will contact you directly via phone or email to schedule a delivery time window.

  • Orders Under $1,000: Orders under $1,000 do not qualify for free local delivery and will be shipped via standard carrier/freight services or charged a flat local delivery fee of $55, whichever is less.

3. Standard Shipping Rates & Delivery Estimates

For orders shipped outside our local delivery zone, standard shipping options are calculated at checkout:

Shipping Option Estimated Delivery Time Cost
Standard Shipping 3–5 business days Calculated at checkout
Expedited Shipping 2 business days Calculated at checkout


4. Order Processing Time

All orders (for shipping or local delivery) are processed within 1–2 business days excluding weekends and holidays. You will receive a tracking link or delivery confirmation via email as soon as your order leaves our facility.

5. Damaged or Missing Orders

  • In-Store Pickup: Please inspect your items prior to leaving the store.

  • Local Delivery: Inspect your package upon arrival. If an item is damaged, please notify the delivery driver immediately or contact us within 24 hours.

  • Shipped Orders: If your shipped order arrives damaged, please save all packaging materials and contact us within 48 hours at hello@janalite.com with photos of the damage.

Questions?

If you have questions about whether your address qualifies for local Miami delivery or need help picking up an order, contact us at hello@janalite.com / (786) 536-2008.